Timepiece Heart Ring

Frequently Asked Questions (FAQs)

Our business days are Monday through Friday. Orders may be placed on our website 24/7. Order fulfillment and customer support are handled during business days only.

Business hours end at 5:00 PM eastern standard time on Fridays.

If you've contacted us, please allow up to 24–48 business hours for responses.

Orders are shipped on Mondays, Wednesdays, and Fridays.

Orders placed by 3:00 PM EST will ship on the next scheduled shipping day. Orders placed after the cutoff will ship on the following shipping day.

Example: If you place an order on Tuesday before 3:00 PM EST, it will ship on Wednesday. If you place an order on Tuesday after 3:00 PM EST, it will ship on Friday.

Digital products are delivered almost instantly to the email address provided at checkout.

No physical item will be shipped.

You will receive an order confirmation email containing your download link. Please check your spam folder if you do not see it.

If you experience any issues, reach out to us through the Contact page on our website for assistance.

After purchasing, click the download link to save your wallpapers.

If you're using a mobile device, your wallpapers may download directly to your Files app or Downloads folder instead of your Photos app. This is completely normal.

To locate your wallpapers:

1. Open your Files app.
2. Tap the Downloads folder.
3. Find your wallpaper file and open it.
4. Save the image(s) to your Photos or Camera Roll.
5. Set your favorite wallpaper as your phone background.

Still can't find your files? Here are some tips: Check your spam/junk folders. Search your device for "Downloads" or check the email used at checkout for your download link to make sure you provided the correct one.

Once your order has shipped, you will receive an email with tracking information.

Delivery time for standard shipping is 3-4 business days.

Orders are shipped through USPS.

All sales are final.

We do not accept returns or exchanges.

If you have any issues with your order, please contact us via the Contact page. We’ll respond as soon as possible.

Please contact us as soon as possible via the Contact page of our website.

Shipping addresses can only be updated if the order has not yet shipped, and updates are not guaranteed.

If a package is returned due to an incorrect or insufficient address, it is the customer’s responsibility to contact us and provide an updated address within 5 business days of the return date. A re-shipment fee will apply. Orders not updated within this timeframe will be discarded and are not eligible for a refund.

Once an order has been shipped, The Rushh K Kollection is not responsible for lost or damaged packages.

If your package is lost or damaged, please contact USPS directly or submit a claim through the USPS website.

If your order has not arrived after 10 business days, we recommend contacting your local post office first.

For additional concerns, please submit a detailed inquiry via the Contact page on our website.

If you have any issues with your order, please always feel free to contact us. We are here to help. While we cannot guarantee a resolution, we will make every effort to assist.

Our jewelry is gold-plated, not solid gold. This allows us to offer a luxe gold look at a more affordable price.

No. If you have sensitive skin or metal allergies, please review product details before purchasing. Specific material details are listed in each product description.

Our jewelry is gold-plated, not solid gold. Tarnishing may occur over time and longevity depends on frequency of wear and proper care.

Because our jewelry is gold-plated, fading may occur over time and varies based on use and proper care.

Our pieces are designed for everyday wear. Longevity depends on frequency of wear and proper care. Our jewelry can handle light exposure to water. However, because it is gold-plated (not solid gold), frequent exposure to water or sweat may cause tarnishing. To help maintain shine, avoid water, perfumes, lotions, and harsh chemicals.

Store your jewelry in a dry place when not in use. To help maintain shine, avoid water, perfumes, lotions, and harsh chemicals.

All product details, care instructions, and order information are listed on our website, in product descriptions and FAQs. For additional assistance, please use the Contact page to reach out to us.

YES, we absolutely care! We want you to feel confident, supported, and happy with your purchase. We’ll always do our best to help if you have any questions or issues. We’re dedicated to making sure your order is fulfilled correctly, arrives safely and that you have the prettiest experience.

If you need help with your order, contact us via our Contact form and we'll be happy to assist you!

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